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Your account

Delete account

You can delete your Tiki Ranch account at any time, without giving a reason. There are two ways.

1. In the game — the quickest way

  1. Open Tiki Ranch and go to Settings.
  2. Tap Delete account.
  3. Tap Continue, then Delete for good.

The server deletes the account immediately. Afterwards the app on this device forgets its sign-in data.

2. By e-mail

If the game is no longer installed or you cannot reach the settings, write to info@tikiranch.de with the subject “Delete account” and your player number. You find it in the game under Settings.

We delete the account no later than one month after your message and let you know by e-mail.

Without the player number we cannot find an account, because we store neither real names nor e-mail addresses. We may then delete nothing, so as not to hit someone else’s island (Art. 11 and Art. 12(2) GDPR).

Removing the app from your device does not delete the account. Your island stays on the server until you delete the account in one of the two ways.

What is deleted

  • your account with its player number and your app’s random identifier,
  • your island with everything on it: fields, animals, buildings, supplies, coins, experience and level, orders and your looks,
  • the counter of your error reports,
  • your profile for playing together with player name, picture and friend code, your friendships and open requests, and an open transfer code,
  • your island club membership: if you were the leader, the role passes to the member who has been there longest; if you were the last member, the club is dissolved,
  • your messages in your island club’s chat and in the chats with your friends, including former friends and players who blocked you,
  • the stickers and news that reached you, and your leaderboard entries.

What remains

  • Error reports — they carry no player number and cannot be linked to an account.
  • Entries in the game server logs, until they are overwritten (Privacy, 5.4).
  • Database backups made before the deletion — for up to eight weeks, then they are replaced.
  • Purchase markers, once the boutique is open: they contain no payment details and remain so that you can restore purchased items on a new account (Privacy, 7).
  • Reports you sent or that concern you, with the reported message (Privacy, 6.5).
  • Messages in the chat of a club you left earlier, notices from the game in the club chat (for example about someone joining or a filled crate) and older messages in very long histories, until such a history is loaded again and they are older than 90 days (Privacy, 6.4).
  • What other players keep: stickers you left on their islands and news from you with your player name and picture, such as a friend request, as long as they are in the other players’ lists (the last 30 stickers, the last 50 news items); in your island club’s club ship, the note of which crates you filled.

Deletion cannot be undone. Your island, your coins and your progress are gone afterwards.