Help
Support
Something not working, or a question? Auntie Koko is listening — and we answer.
How to reach us
Write to info@tikiranch.de. So that we can help you quickly, please include:
- your player number (in the game under Settings),
- your device and its system version,
- what happened and what you did just before.
We never ask for a password — Tiki Ranch has none. Nobody can use your account with the player number alone.
Common questions
Can I shorten waiting times?
No. Nobody can, in no way and not for money either. In return nothing spoils while you wait: whatever is ready waits for you.
Do I need to be online?
Yes. Our server calculates every timer and every harvest; without a connection the game accepts no action. That way nobody can cheat with the device clock, and everyone plays by the same rules.
Where do I find my player number?
In the game under Settings. It helps us find your account; we store no real names or e-mail addresses.
How do I take my island to a new device?
On the old device, create a code in the settings under Change device. It is valid for 24 hours and only once. Enter it on the new device, also in the settings; afterwards the new device belongs to your island. If the new device already has its own island above level 1, the game asks first, because that island will be replaced.
Someone is unkind in the chat. What can I do?
Report the message or block the player: tap the message in the chat, or use the menu in your friends list. What happens next is described in the community rules.
Can I buy anything?
Not yet. Once the boutique opens, it will only sell things for looks. Payment and refunds then go through the App Store or Google Play.
How do I delete my account?
In the game under Settings, or by e-mail with your player number. Everything about it is on the page Delete account.
What happens to my data?
As little as possible: no personal details, no ads, no trackers. The details are in the privacy policy.